Direct Messaging in Microsoft Teams Side Conversations
Can I use Microsoft Teams side conversations in Zendesk for direct messaging?
Currently, direct messaging is not supported in Microsoft Teams side conversations within Zendesk. As a workaround, administrators can set up separate channels with only one member and add the Zendesk for Microsoft Teams app to these channels.
This limitation has been a common request among users, and many have expressed the need for direct messaging to improve communication efficiency. For updates on this feature, keep an eye on Zendesk's announcements or theoriginal link.
More related questions
How do I create a side conversation using Microsoft Teams in Zendesk?
To create a side conversation using Microsoft Teams in Zendesk, you need to start from within a ticket. Click the Side Conversations plus sign (+) in the upper-left corner of the ticket and select Microsoft Teams as the conversation type. Then,…
Can I add attachments to a Microsoft Teams side conversation in Zendesk?
Yes, you can add attachments to a Microsoft Teams side conversation in Zendesk, but there are some limitations. To add attachments, use the bot that appears at the beginning of a conversation in Microsoft Teams. This method ensures that attachments…
What are the limitations of using Microsoft Teams side conversations in Zendesk?
There are several limitations when using Microsoft Teams side conversations in Zendesk. You cannot delete messages from a Microsoft Teams side conversation, and direct messages are not supported. Additionally, attachments sent directly in Microsoft…
How do I handle broken links between Zendesk and Microsoft Teams?
If the link between Zendesk and Microsoft Teams breaks, such as when an admin removes the Zendesk app from a Teams channel or a channel is archived or deleted, you can still view the side conversations in a ticket. However, you will no longer be…
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