There are several limitations when using Microsoft Teams side conversations in Zendesk. You cannot delete messages from a Microsoft Teams side conversation, and direct messages are not supported. Additionally, attachments sent directly in Microsoft Teams do not appear in the ticket’s side conversation in Support, and vice versa.
Other unsupported features include Microsoft Teams @mentions, emoji reactions, and typing indicators. If the link between Zendesk and Microsoft Teams breaks, you can still view side conversations in a ticket, but you cannot send or receive updates. For more details, visit theoriginal link.
To create a side conversation using Microsoft Teams in Zendesk, you need to start from within a ticket. Click the Side Conversations plus sign (+) in the upper-left corner of the ticket and select Microsoft Teams as the conversation type. Then,…
Yes, you can add attachments to a Microsoft Teams side conversation in Zendesk, but there are some limitations. To add attachments, use the bot that appears at the beginning of a conversation in Microsoft Teams. This method ensures that attachments…
Currently, direct messaging is not supported in Microsoft Teams side conversations within Zendesk. As a workaround, administrators can set up separate channels with only one member and add the Zendesk for Microsoft Teams app to these channels. This…
If the link between Zendesk and Microsoft Teams breaks, such as when an admin removes the Zendesk app from a Teams channel or a channel is archived or deleted, you can still view the side conversations in a ticket. However, you will no longer be…