Difference Between Zendesk Chat and Web Widget
What is the difference between the Chat Widget and the Web Widget in Zendesk?
The Chat Widget and the Web Widget in Zendesk serve different purposes and have distinct functionalities.
The Chat Widget is specifically designed for live chat interactions, allowing users to communicate with support agents in real-time. On the other hand, the Web Widget is more versatile, offering not only live chat but also other support options like help center articles and contact forms. To determine which widget you have, refer to the article: Which Zendesk widget do I have with my account and website?
More related questions
How can I hide the Zendesk live chat on specific pages of my website?
To hide the Zendesk live chat on specific pages of your website, you can either remove the widget source code from those pages or use specific code to suppress the chat feature. If you want to remove the widget entirely from a webpage, simply…
Can I keep the Zendesk chat widget on all pages but only show it on some?
Yes, you can keep the Zendesk chat widget on all pages but only display it on certain ones by using specific JavaScript techniques. You can use theon chat:unreadMessagesevent to listen for chat notifications andwindow.location.pathnameto…
How can I suppress the Zendesk widget on specific forms in the help center?
To suppress the Zendesk widget on specific forms in the help center, you will need to implement custom coding. You can use an IF/THEN statement in your code to hide the widget for particular forms. For example, you can use the `zE('messenger',…
Why does the Zendesk Messenger briefly show the bubble after closing?
The brief appearance of the Zendesk Messenger bubble after closing is due to the expected behavior of the JavaScript API controlling its visibility. When you use thezendeskAPI('messenger', 'close')method, it triggers the closing animation of…
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