Determine Your Zendesk Widget Type
How do I determine which Zendesk widget my account uses?
The type of Zendesk widget your account uses depends on your subscription's products, plan levels, and age. If you have a Suite plan or at least Support + Chat on a Team plan or higher, you can use the Web Widget or the Web Widget (Classic). If you only have Support or Support + Chat on a Lite plan, you will use the Web Widget (Classic). For Chat-only subscriptions, the Chat-only Web Widget (Classic) is used.
To find out more about each widget type and their functionalities, you can refer to the originalZendesk help article.
More related questions
What is the difference between the Web Widget and Web Widget (Classic)?
The Web Widget and Web Widget (Classic) differ mainly in their functionalities and the subscription requirements. The Web Widget is used when you have both the ticketing product with messaging enabled. It allows for a more integrated experience…
Can I use the Web Widget (Classic) as a 'Contact Support' form after enabling messaging?
Once messaging is enabled, the Web Widget (Classic) may not function as a 'Contact Support' form in the same way. Enabling messaging typically transitions your widget to the Web Widget, which focuses on messaging capabilities. If maintaining the…
What functionalities does the SunCo Web Messenger Widget offer?
The SunCo Web Messenger Widget, part of Zendesk's Sunshine Conversations, offers a highly customizable experience. It includes functionalities like location sharing, additional customization on forms, the ability to request payment, and horizontal…
Where can I manage the settings for my Zendesk Web Widget?
Settings for the Zendesk Web Widget are managed in the Admin Center under Channels. Here, you can add new channels, manage settings, and keep track of all your widgets. This centralized management makes it easy to configure your widget to suit your…
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