Deleting and deactivating an answer in Zendesk serve different purposes depending on your needs.
Deleting an answer permanently removes it from the Answers list, meaning it cannot be recovered. On the other hand, deactivating an answer removes it from the bot but retains it for future use. This means you can reactivate it later if needed. To delete or deactivate an answer, go to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. Click on Manage bots, choose the bot you want to edit, and find the answer you want to remove. Click the Row actions icon and select either Delete or Make inactive. Confirm your selection and remember to publish the bot to make the updated answer available.
Cloning an answer within a Zendesk bot is a straightforward process. You can create a copy of an existing answer to modify and use within the same bot. To clone an answer, navigate to the Admin Center and click on Channels in the sidebar, then…
Yes, you can clone an answer to another Zendesk bot, allowing you to reuse it across different bots. To do this, go to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. Click on Manage bots and choose the…
Deleting or deactivating an answer in a Zendesk bot is simple and can be done through the Admin Center. To delete or deactivate an answer, click on Channels in the sidebar, then select Bots and automations > Bots. Click on Manage bots and choose…