Deleting or Deactivating Answers in Zendesk
How do I delete or deactivate an answer in a Zendesk bot?
Deleting or deactivating an answer in a Zendesk bot is simple and can be done through the Admin Center.
To delete or deactivate an answer, click on Channels in the sidebar, then select Bots and automations > Bots. Click on Manage bots and choose the bot you want to edit. Locate the answer you wish to remove, click the Row actions icon, and select either Delete or Make inactive. Deleting will remove the answer permanently, while making it inactive will retain it for future use. Confirm your choice and publish the bot to apply the changes.
More related questions
How do I clone an answer within a Zendesk bot?
Cloning an answer within a Zendesk bot is a straightforward process. You can create a copy of an existing answer to modify and use within the same bot. To clone an answer, navigate to the Admin Center and click on Channels in the sidebar, then…
Can I clone an answer to another Zendesk bot?
Yes, you can clone an answer to another Zendesk bot, allowing you to reuse it across different bots. To do this, go to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. Click on Manage bots and choose the…
What is the difference between deleting and deactivating an answer in Zendesk?
Deleting and deactivating an answer in Zendesk serve different purposes depending on your needs. Deleting an answer permanently removes it from the Answers list, meaning it cannot be recovered. On the other hand, deactivating an answer removes it…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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