Yes, you can clone an answer to another Zendesk bot, allowing you to reuse it across different bots.
To do this, go to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. Click on Manage bots and choose the bot you want to edit. Click the Row actions icon for the answer you want to clone, then select Clone to. A list of your available bots will appear, and you can select the bot you want to copy the answer into. The answer will be added to that bot's answer list, and if there's an existing answer with the same name, the copied answer's name will be appended with (copy). Remember to publish the bot to make the updated answer available.
Cloning an answer within a Zendesk bot is a straightforward process. You can create a copy of an existing answer to modify and use within the same bot. To clone an answer, navigate to the Admin Center and click on Channels in the sidebar, then…
Deleting and deactivating an answer in Zendesk serve different purposes depending on your needs. Deleting an answer permanently removes it from the Answers list, meaning it cannot be recovered. On the other hand, deactivating an answer removes it…
Deleting or deactivating an answer in a Zendesk bot is simple and can be done through the Admin Center. To delete or deactivate an answer, click on Channels in the sidebar, then select Bots and automations > Bots. Click on Manage bots and choose…