Delete Shifts for Multiple Agents in Zendesk WFM
Learn how to delete shifts for multiple agents in Zendesk WFM. Use bulk editing to manage schedules efficiently.
What is the process to delete shifts for multiple agents in Zendesk WFM?
Deleting shifts for multiple agents in Zendesk WFM can save you time. Start by navigating to the Schedule section in the Zendesk WFM web app, click on the Bulk edit menu, and select Edit shifts. You can filter shifts by Group, Location, or Team, or search for specific agents. Once you've filtered the shifts, select them and click Edit shifts, then Delete shifts. Confirm the deletion and click Publish to update the schedule.
More related questions
How can I add shifts for multiple agents in Zendesk WFM?
You can easily add shifts for multiple agents in Zendesk WFM using the bulk edit feature. To do this, navigate to the Schedule section in the Zendesk WFM web app, click on the Bulk edit menu, and select Add shifts. From there, you can choose the…
How do I add a recurring task for multiple agents in Zendesk WFM?
Adding a recurring task for multiple agents in Zendesk WFM is straightforward. First, go to the Schedule section in the Zendesk WFM web app, click on the Bulk edit menu, and select Add task. Choose a general task or workstream, set the Date, Start…
How can I add time off for multiple agents in Zendesk WFM?
Adding time off for multiple agents in Zendesk WFM is simple with the bulk edit feature. In the Schedule section of the Zendesk WFM web app, click on the Bulk edit menu and select Add time off. Choose a predefined time off Reason, select Full day…
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