Add Time Off for Multiple Agents in Zendesk WFM
Find out how to add time off for multiple agents in Zendesk WFM. Use bulk editing to manage time off efficiently.
How can I add time off for multiple agents in Zendesk WFM?
Adding time off for multiple agents in Zendesk WFM is simple with the bulk edit feature. In the Schedule section of the Zendesk WFM web app, click on the Bulk edit menu and select Add time off. Choose a predefined time off Reason, select Full day or Partial, and define the dates. You can filter agents by Group, Location, or Team, or select all agents. Click Add time off to update the schedule immediately.
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How can I add shifts for multiple agents in Zendesk WFM?
You can easily add shifts for multiple agents in Zendesk WFM using the bulk edit feature. To do this, navigate to the Schedule section in the Zendesk WFM web app, click on the Bulk edit menu, and select Add shifts. From there, you can choose the…
How do I add a recurring task for multiple agents in Zendesk WFM?
Adding a recurring task for multiple agents in Zendesk WFM is straightforward. First, go to the Schedule section in the Zendesk WFM web app, click on the Bulk edit menu, and select Add task. Choose a general task or workstream, set the Date, Start…
What is the process to delete shifts for multiple agents in Zendesk WFM?
Deleting shifts for multiple agents in Zendesk WFM can save you time. Start by navigating to the Schedule section in the Zendesk WFM web app, click on the Bulk edit menu, and select Edit shifts. You can filter shifts by Group, Location, or Team, or…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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