Default Allowed File Types in Zendesk Chat
What file types are allowed by default in Zendesk live chat?
By default, Zendesk live chat allows sharing of certain file types to facilitate smooth communication. These include PDF (.pdf), PNG (.png), JPEG (.jpeg), GIF (.gif), and Text (.txt) files. If you need to share other file types, you can add them to the allowed list. However, be cautious with certain file types like executable files, as they might not be safe.
More related questions
How can I disable file sharing in Zendesk live chat?
You can easily disable file sharing in Zendesk live chat if you prefer not to allow agents and visitors to exchange files. To turn off file sending, navigate to the dashboard and selectSettings > Account > File Sending tab. Then, clickOff…
How can I add additional file types for sharing in Zendesk live chat?
To allow additional file types for sharing in Zendesk live chat, you can modify the settings from the dashboard. Go toSettings > Account > File Sending taband select the option to allow additional file types. Enter the extensions of the file…
Can I enable file sending for specific chat sessions in Zendesk?
Unfortunately, enabling file sending for specific chat sessions in Zendesk is not possible. The file sharing setting is applied globally, meaning it affects all agents and cannot be bypassed for individual sessions. If you have specific needs,…
Is it possible to disable file sharing only on mobile in Zendesk?
Currently, Zendesk does not support disabling file sharing exclusively on mobile while keeping it enabled on the web. The file sharing feature is consistent across platforms. If this is a feature you need, consider posting your use case on the…
What should I do if file uploads are blocked in Zendesk live chat?
If file uploads are blocked in Zendesk live chat, it might be due to a mismatch between the file extension and its MIME type. Ensure that the file extension matches the MIME type to avoid being considered 'malformed' and blocked. For example,…
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