Disabling File Sharing on Mobile in Zendesk
Is it possible to disable file sharing only on mobile in Zendesk?
Currently, Zendesk does not support disabling file sharing exclusively on mobile while keeping it enabled on the web. The file sharing feature is consistent across platforms. If this is a feature you need, consider posting your use case on the Zendesk Community to gather support and visibility for the idea.
More related questions
How can I disable file sharing in Zendesk live chat?
You can easily disable file sharing in Zendesk live chat if you prefer not to allow agents and visitors to exchange files. To turn off file sending, navigate to the dashboard and selectSettings > Account > File Sending tab. Then, clickOff…
What file types are allowed by default in Zendesk live chat?
By default, Zendesk live chat allows sharing of certain file types to facilitate smooth communication. These include PDF (.pdf), PNG (.png), JPEG (.jpeg), GIF (.gif), and Text (.txt) files. If you need to share other file types, you can add them to…
How can I add additional file types for sharing in Zendesk live chat?
To allow additional file types for sharing in Zendesk live chat, you can modify the settings from the dashboard. Go toSettings > Account > File Sending taband select the option to allow additional file types. Enter the extensions of the file…
Can I enable file sending for specific chat sessions in Zendesk?
Unfortunately, enabling file sending for specific chat sessions in Zendesk is not possible. The file sharing setting is applied globally, meaning it affects all agents and cannot be bypassed for individual sessions. If you have specific needs,…
What should I do if file uploads are blocked in Zendesk live chat?
If file uploads are blocked in Zendesk live chat, it might be due to a mismatch between the file extension and its MIME type. Ensure that the file extension matches the MIME type to avoid being considered 'malformed' and blocked. For example,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
