Dedicated Integration User in Zendesk for Jira
What is the dedicated integration user option in Zendesk Support for Jira?
The dedicated integration user option in Zendesk Support for Jira creates a new, verified admin user specifically for the integration. This user account is fully managed by the integration and is used for all commenting and field sync actions, ensuring they are performed by the integration user rather than the admin who set it up.
This option requires an available agent seat, and the admin account who installed the integration must remain active. If you decide to stop using the dedicated integration user, you can disconnect it from the Jira side, which will downgrade and suspend the user in Zendesk Support.
More related questions
What are the installation requirements for the Zendesk Support for Jira integration?
To set up the Zendesk Support for Jira integration, you need to have administrator permissions in both Jira and Zendesk Support. Additionally, you must be a member of the jira-administrators and jira-software-users groups, and ensure there are no…
How do I install and configure the Zendesk Support for Jira integration?
Installing and configuring the Zendesk Support for Jira integration involves a few steps. First, ensure you meet all installation requirements, such as having third-party cookies enabled. Then, in Jira, click on Apps in the top navigation bar and…
Can I restrict access to the Jira app in Zendesk Support?
Yes, you can restrict access to the Jira app in Zendesk Support to specific roles or groups. This is useful if you want only certain admins or agents to have access. To do this, go to Admin Center, click on Apps and integrations, then select Apps >…
How can I add fields to the Jira issue creation form in Zendesk Support?
You can customize the Jira issue creation form in Zendesk Support by adding fields. This form includes default fields like Project, Issue type, Reporter, Assignee, Summary, and Description, which cannot be removed. However, Zendesk Support admins…
How do I reinstall the Zendesk Support for Jira integration?
Reinstalling the Zendesk Support for Jira integration may be necessary if you change the integration user, Jira instance, or Zendesk Support instance. To reinstall, navigate to Apps > Manage your apps in Jira, click Zendesk Support for JIRA, and…
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