Add Fields to Jira Issue Form in Zendesk
How can I add fields to the Jira issue creation form in Zendesk Support?
You can customize the Jira issue creation form in Zendesk Support by adding fields. This form includes default fields like Project, Issue type, Reporter, Assignee, Summary, and Description, which cannot be removed. However, Zendesk Support admins can add pre-existing or custom Jira fields to this form.
To add fields, go to the ticket you want to use as a basis for a new Jira issue, click Create Issue in the Jira app, and select the project. The Configure fields button will appear, allowing you to select additional fields to add to the form. These fields will be visible to all agents when creating issues for the selected project and issue type.
More related questions
What are the installation requirements for the Zendesk Support for Jira integration?
To set up the Zendesk Support for Jira integration, you need to have administrator permissions in both Jira and Zendesk Support. Additionally, you must be a member of the jira-administrators and jira-software-users groups, and ensure there are no…
How do I install and configure the Zendesk Support for Jira integration?
Installing and configuring the Zendesk Support for Jira integration involves a few steps. First, ensure you meet all installation requirements, such as having third-party cookies enabled. Then, in Jira, click on Apps in the top navigation bar and…
Can I restrict access to the Jira app in Zendesk Support?
Yes, you can restrict access to the Jira app in Zendesk Support to specific roles or groups. This is useful if you want only certain admins or agents to have access. To do this, go to Admin Center, click on Apps and integrations, then select Apps >…
What is the dedicated integration user option in Zendesk Support for Jira?
The dedicated integration user option in Zendesk Support for Jira creates a new, verified admin user specifically for the integration. This user account is fully managed by the integration and is used for all commenting and field sync actions,…
How do I reinstall the Zendesk Support for Jira integration?
Reinstalling the Zendesk Support for Jira integration may be necessary if you change the integration user, Jira instance, or Zendesk Support instance. To reinstall, navigate to Apps > Manage your apps in Jira, click Zendesk Support for JIRA, and…
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