Data Source for Reporting Calls to External Numbers
What data source is used for reporting on calls routed to external numbers?
The data source used for reporting on calls routed to external numbers in Zendesk Explore is the 'Talk - Calls dataset'. This dataset provides the necessary metrics and attributes to track and analyze call forwarding activities.
By selecting this dataset, you can access specific metrics like 'Inbound calls > Forwarded calls' and attributes such as 'Call > Call IVR destination', which are essential for generating the report.
More related questions
How do I create a report on calls routed to external numbers in Zendesk Explore?
Creating a report on calls routed to external numbers in Zendesk Explore is a straightforward process. First, navigate to Explore and click the reports icon. Then, in the Reports library, select 'New report'. Choose the 'Talk > Talk - Calls…
What skill level is required to create a report on forwarded calls in Zendesk Explore?
Creating a report on forwarded calls in Zendesk Explore is suitable for beginners. The process is designed to be simple and quick, taking approximately 5 minutes to complete. With just a few steps, you can set up a report using the default metric…
What metrics and attributes are needed to report on forwarded calls in Zendesk Explore?
To report on forwarded calls in Zendesk Explore, you'll need one default metric and one default attribute. The metric required is 'Inbound calls > Forwarded calls', which tracks the number of calls forwarded to external numbers. The attribute…
How long does it take to create a report on calls routed to external numbers?
Creating a report on calls routed to external numbers in Zendesk Explore takes approximately 5 minutes. The process is designed to be quick and efficient, allowing you to generate the report with minimal effort. By following the step-by-step…
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