Create Report on Calls Routed to External Numbers
How do I create a report on calls routed to external numbers in Zendesk Explore?
Creating a report on calls routed to external numbers in Zendesk Explore is a straightforward process. First, navigate to Explore and click the reports icon. Then, in the Reports library, select 'New report'. Choose the 'Talk > Talk - Calls dataset' and click 'Start report'.
Next, in the Metrics panel, add the 'Inbound calls > Forwarded calls' metric. In the Filters panel, add the 'Call > Call IVR action' filter and select 'Phone number'. Finally, in the Rows panel, add the 'Call > Call IVR destination' attribute. This will generate a report showing a list of forwarded calls per number in your account. For more details, visit theoriginal link.
More related questions
What skill level is required to create a report on forwarded calls in Zendesk Explore?
Creating a report on forwarded calls in Zendesk Explore is suitable for beginners. The process is designed to be simple and quick, taking approximately 5 minutes to complete. With just a few steps, you can set up a report using the default metric…
What data source is used for reporting on calls routed to external numbers?
The data source used for reporting on calls routed to external numbers in Zendesk Explore is the 'Talk - Calls dataset'. This dataset provides the necessary metrics and attributes to track and analyze call forwarding activities. By selecting this…
What metrics and attributes are needed to report on forwarded calls in Zendesk Explore?
To report on forwarded calls in Zendesk Explore, you'll need one default metric and one default attribute. The metric required is 'Inbound calls > Forwarded calls', which tracks the number of calls forwarded to external numbers. The attribute…
How long does it take to create a report on calls routed to external numbers?
Creating a report on calls routed to external numbers in Zendesk Explore takes approximately 5 minutes. The process is designed to be quick and efficient, allowing you to generate the report with minimal effort. By following the step-by-step…
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