Customizing Zendesk Metrics for Business Hours
Learn how to customize Zendesk metrics to display data only during business hours.
Can I customize Zendesk metrics to show only business hours?
Yes, you can customize Zendesk metrics to show only business hours, but this requires setting up the report in Explore. By default, the dashboard shows data in calendar hours unless the metric is specifically designed to display business hours. To learn more about customizing your reports, check out the article: Explore recipe: Filtering reports by business hours.
More related questions
Does the default dashboard in Zendesk reflect my business hours?
The default dashboard in Zendesk does not automatically reflect your business hours. It displays data in calendar hours, meaning it includes all hours of the day. If you want your reports to reflect business hours, you need to set this up at the…
How can I adjust Zendesk reports to show business hours?
To adjust Zendesk reports to show business hours, you need to configure this setting at the report level in Explore. By default, the dashboard displays data in calendar hours, which includes all hours of the day. If your metrics are not…
What is the default time setting for Zendesk dashboards?
Zendesk dashboards are set to display data in calendar hours by default. This means that all hours of the day are included in the data shown. If you need the data to reflect specific business hours, adjustments must be made at the report level in…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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