Adjusting Zendesk Reports for Business Hours
Find out how to configure Zendesk reports to display data based on your business hours.
How can I adjust Zendesk reports to show business hours?
To adjust Zendesk reports to show business hours, you need to configure this setting at the report level in Explore. By default, the dashboard displays data in calendar hours, which includes all hours of the day. If your metrics are not specifically designed to show business hours, you'll need to manually set this up. For more guidance, refer to the article: Explore recipe: Filtering reports by business hours.
More related questions
Does the default dashboard in Zendesk reflect my business hours?
The default dashboard in Zendesk does not automatically reflect your business hours. It displays data in calendar hours, meaning it includes all hours of the day. If you want your reports to reflect business hours, you need to set this up at the…
What is the default time setting for Zendesk dashboards?
Zendesk dashboards are set to display data in calendar hours by default. This means that all hours of the day are included in the data shown. If you need the data to reflect specific business hours, adjustments must be made at the report level in…
Can I customize Zendesk metrics to show only business hours?
Yes, you can customize Zendesk metrics to show only business hours, but this requires setting up the report in Explore. By default, the dashboard shows data in calendar hours unless the metric is specifically designed to display business hours. To…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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