Customizing Zendesk Messaging Channel Appearance
How can I customize the appearance and behavior of my Zendesk messaging channel?
Customizing your Zendesk messaging channel allows you to align it with your brand's image and enhance customer interactions. You can adjust the widget's appearance and set up initial interactions for when customers launch it.
To customize, open the channel’s edit page in the Admin Center by clicking the Channels icon, then selecting Messaging and social > Messaging. Choose the channel you want to configure and explore the options under each tab. You can select a name, brand association, colors, logo, and more. Additionally, you can create a customer greeting and enable conversation history. These settings help you project the desired image and ensure a seamless customer experience.
More related questions
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