Creating a Messaging Channel in Zendesk Suite
How do I create a messaging channel in Zendesk Suite?
Creating a messaging channel in Zendesk Suite is a straightforward process. You can implement messaging on your website, help center, mobile app, or social channels to connect with your customers wherever they are.
To get started, go to the Admin Center, click the Channels icon in the sidebar, and select Messaging and social > Messaging. Then, click 'Add channel' and choose your preferred path from the drop-down menu. Follow the wizard instructions to configure the basic settings for your channel. This setup allows you to enable messaging in the channel of your choice, whether it's a web widget, mobile SDK, or social channel. For more details, check out the originalZendesk help article.
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