Customizing Status Icons for Zendesk Community Posts
How can I customize status icons for community posts in Zendesk?
You can customize status icons for community posts in Zendesk by editing your theme code. To change the default status names like 'Planned' or 'Completed' to something more personalized, you need to modify the code in your Help Center theme. This involves editing specific templates such ascommunity_topic_page.hbsandcommunity_post_list_page.hbsto replace the default status names with your desired terms. For a detailed guide on how to implement these changes, refer to theoriginal Zendesk article.
More related questions
What are the steps to modify the 'Show all' filter labels in Zendesk?
To modify the 'Show all' filter labels in Zendesk, you need to edit thecommunity_topic_page.hbstemplate. Locate the code for the filter labels inside the dropdowns and modify the{{#each filters}}block with your desired status names. After…
How do I change the status icons' names on the Zendesk Community topic page?
To change the status icons' names on the Zendesk Community topic page, you need to edit thecommunity_topic_page.hbstemplate. Scroll down to the{{#is status 'none'}}expression and enter the new code to replace the default status names with…
Can I use dynamic content to translate status icons in Zendesk?
Yes, you can use dynamic content to translate status icons in Zendesk if your Help Center supports multiple languages. By creating dynamic content in Zendesk Support, you can use dynamic content helpers to replace the status terms with translated…
Why can't I customize post actions in Zendesk?
Currently, Zendesk does not support customizing post actions in the community. While you can modify customer-facing actions using Curlybars, the admin options in the dropdown cannot be changed. This limitation means that the default post actions…
How do I ensure status changes reflect on individual posts in Zendesk?
To ensure status changes reflect on individual posts in Zendesk, you need to modify thecommunity_post_page.hbstemplate. Enter the new code on the{{#if post.status}}expression to update the status labels. Once you publish these changes, the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
