Customizing and Automating Zendesk Tickets
How can I customize and automate tickets in Zendesk Support?
Customizing and automating tickets in Zendesk Support can significantly enhance your team's efficiency and customer satisfaction.
The 'Using Support' section provides insights into ticket management, customization, and automation. You'll learn how to tailor ticket fields, set up automation rules, and collaborate with team members to ensure a smooth support process. This customization allows you to handle tickets more effectively and provide timely responses to customers.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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