Key Features of Zendesk Guide
What are the key features of Zendesk Guide?
Zendesk Guide is a knowledge base tool that helps you create and manage help articles for your customers. Understanding its key features can help you provide better self-service options.
The 'Using Guide' section covers working with articles, using the knowledge base in the Help Center, and managing content publishing flows. You'll also learn about optimizing help center search to ensure customers can find the information they need quickly and easily.
More related questions
How do I set up my email channel in Zendesk?
Setting up your email channel in Zendesk is essential for managing customer interactions efficiently. You can configure your email settings to ensure that all customer emails are directed to your Zendesk account, allowing you to manage and respond…
What are the basics of using Zendesk Suite?
The Zendesk Suite offers a comprehensive set of tools to manage customer support efficiently. Understanding the basics of the Suite is crucial for leveraging its full potential. The Suite basics section in the Zendesk product guides provides an…
How can I manage my Zendesk account and billing?
Managing your Zendesk account and billing is crucial for maintaining control over your subscription and ensuring seamless service. In the 'Managing your account' section, you'll find guidance on handling accounts and billing, including setting up…
What are the options for integrating apps with Zendesk?
Integrating apps with Zendesk can enhance your support capabilities by connecting with other tools and platforms you use. The 'Using apps and integrations' section provides information on extending Zendesk through various integrations. You can…
How do I use Zendesk's Web Widget?
The Zendesk Web Widget is a powerful tool for providing support directly on your website. It allows customers to access help articles, chat with support agents, and submit tickets without leaving your site. In the 'Using Web Widget' section, you'll…
What are the basics of using Zendesk Talk?
Zendesk Talk is a call center solution that integrates with your support system to provide phone support to customers. Understanding the basics of Talk is essential for setting up and managing your call center effectively. The 'Using Talk' section…
How can I customize and automate tickets in Zendesk Support?
Customizing and automating tickets in Zendesk Support can significantly enhance your team's efficiency and customer satisfaction. The 'Using Support' section provides insights into ticket management, customization, and automation. You'll learn how…
How do I set up and use Zendesk Explore for reporting?
Zendesk Explore is a powerful analytics tool that helps you gain insights into your support operations through detailed reporting. The 'Using Explore' section guides you through setting up Explore, viewing and using dashboards, and creating custom…
What are the benefits of using Zendesk Messaging?
Zendesk Messaging allows you to connect with customers across various channels, providing a seamless communication experience. The 'Using messaging' section explains how to set up Zendesk Messaging, integrate third-party and social messaging…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
