Customer Hangs Up First in Zendesk Talk
What happens when a customer hangs up first in Zendesk Talk?
If a customer hangs up first during a Zendesk Talk call, the system automatically ends the call for you. This means you don't have to manually end the call yourself.
After the call ends, you enter a wrap-up phase where you can finalize any notes or ticket properties before taking another call. This phase is crucial for ensuring all call-related tasks are completed efficiently.
More related questions
How do I manually end a call in Zendesk Talk?
To manually end a call in Zendesk Talk, simply hang up. You can do this by clicking the 'Hang up' button in the call console. If you've redirected the call to your phone, you can end the call by hanging up on your phone. Once the call is ended, you…
How can I make myself available for another call in Zendesk Talk?
To make yourself available for another call in Zendesk Talk, click 'Available' in the call console. This action signals that you are ready to take new calls. If you don't see this option, it might be because your administrator has disabled agent…
What is the wrap-up phase in Zendesk Talk?
The wrap-up phase in Zendesk Talk is a period after a call ends where you can annotate and set ticket properties. During this time, you are considered unavailable for new calls, allowing you to complete necessary tasks related to the call. This…
Can I disable the wrap-up phase in Zendesk Talk?
Yes, the wrap-up phase in Zendesk Talk can be disabled by your administrator. If disabled, you will be immediately available for another call after finishing one. This setting can be useful for teams that prefer to handle call-related tasks while…
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