Understanding the Wrap-Up Phase in Zendesk Talk
What is the wrap-up phase in Zendesk Talk?
The wrap-up phase in Zendesk Talk is a period after a call ends where you can annotate and set ticket properties. During this time, you are considered unavailable for new calls, allowing you to complete necessary tasks related to the call.
This phase is essential for ensuring that all information from the call is accurately recorded and that you are prepared for the next call. If your administrator has disabled wrap-up, you will be immediately available for another call.
More related questions
How do I manually end a call in Zendesk Talk?
To manually end a call in Zendesk Talk, simply hang up. You can do this by clicking the 'Hang up' button in the call console. If you've redirected the call to your phone, you can end the call by hanging up on your phone. Once the call is ended, you…
What happens when a customer hangs up first in Zendesk Talk?
If a customer hangs up first during a Zendesk Talk call, the system automatically ends the call for you. This means you don't have to manually end the call yourself. After the call ends, you enter a wrap-up phase where you can finalize any notes or…
How can I make myself available for another call in Zendesk Talk?
To make yourself available for another call in Zendesk Talk, click 'Available' in the call console. This action signals that you are ready to take new calls. If you don't see this option, it might be because your administrator has disabled agent…
Can I disable the wrap-up phase in Zendesk Talk?
Yes, the wrap-up phase in Zendesk Talk can be disabled by your administrator. If disabled, you will be immediately available for another call after finishing one. This setting can be useful for teams that prefer to handle call-related tasks while…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
