Creating weekly date buckets in Zendesk Explore involves setting up a calculated attribute.
To start, navigate to the Reports library in Zendesk Explore and create a new report. Select the Support - Tickets dataset and open the report builder. In the Calculations menu, choose Standard calculated attribute and enter a name for your attribute, such as 'Week Bucket'. Use the formula provided in the help doc to define your date range. Remember to replace [DATE(Date)] with the specific date attribute you want to use, like Ticket Solved - Date. Once done, save your calculated attribute to use it in your reports. For more details, check theoriginal link.
To create weekly date buckets in Zendesk Explore, you need specific permissions. You must have either Editor or Admin permissions within Zendesk Explore. Additionally, you need access to Zendesk Explore Professional or Enterprise plans. Ensure you…
Yes, you can customize the weekly date bucket formula in Zendesk Explore. If you prefer to display only the start of the week instead of the full week duration, you can modify the formula. Simply remove the part of the formula that adds the end of…
Filtering specific weeks in your Zendesk Explore report is straightforward. After creating your weekly date bucket attribute, you can apply filters to display only the weeks you are interested in. Access the attribute in your report and set filters…
If you encounter errors with the date formula in Zendesk Explore, check your inputs. Ensure that you are using a date attribute rather than a week of year function in the STARTOFWEEK_MONDAY function. The formula requires a date input, so adjust…
To display only the last 4 weeks in Zendesk Explore, use a date filter. Add a date filter to your report that matches the attribute used in your calculated attribute. Use the advanced options to set the date range from today to 4 weeks in the past….