Creating Private Ticket Groups in Zendesk
Is it possible to create private ticket groups in Zendesk?
Yes, you can create private ticket groups in Zendesk and grant agents access to them. This feature allows you to control who can view and manage certain tickets, ensuring that sensitive information is only accessible to authorized team members.
Private ticket groups are useful for handling confidential or specialized tasks that require restricted access, helping maintain privacy and security within your support operations.
More related questions
How do I access the Groups page in Zendesk Admin Center?
To access the Groups page in Zendesk Admin Center, simply navigate to the People section in the sidebar and select Team > Groups. This will open the Groups page, where you can view and manage all your groups. The Groups page provides a list of all…
What can I do on the Groups page in Zendesk?
The Groups page in Zendesk is your go-to spot for managing all your team groups. You can create new groups, manage existing ones, add or remove team members, and set a default group for your account. This page also allows you to view a list of all…
How are groups ordered on the Groups page?
Groups on the Groups page are ordered by the most recently updated or created by default. This means the newest or most recently modified groups will appear at the top of the list. However, you have the flexibility to sort your groups by group name…
Can I sort groups alphabetically on the Groups page?
Yes, you can sort groups alphabetically on the Groups page. While the default order is by the most recently updated or created group, you can change this to sort by group name. This feature allows you to organize your groups in a way that makes…
How can I use groups in Zendesk for business rules and views?
Groups in Zendesk can be a powerful tool for organizing your team and streamlining workflows. You can use groups in business rules and views to assign tickets, manage permissions, and create specific workflows tailored to different team roles. For…
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