Groups in Zendesk can be a powerful tool for organizing your team and streamlining workflows. You can use groups in business rules and views to assign tickets, manage permissions, and create specific workflows tailored to different team roles.
For example, you can map a group to an organization or enable agents to assign tickets to their groups. This helps ensure that the right team members are handling the appropriate tasks, improving efficiency and collaboration.
To access the Groups page in Zendesk Admin Center, simply navigate to the People section in the sidebar and select Team > Groups. This will open the Groups page, where you can view and manage all your groups. The Groups page provides a list of all…
The Groups page in Zendesk is your go-to spot for managing all your team groups. You can create new groups, manage existing ones, add or remove team members, and set a default group for your account. This page also allows you to view a list of all…
Groups on the Groups page are ordered by the most recently updated or created by default. This means the newest or most recently modified groups will appear at the top of the list. However, you have the flexibility to sort your groups by group name…
Yes, you can sort groups alphabetically on the Groups page. While the default order is by the most recently updated or created group, you can change this to sort by group name. This feature allows you to organize your groups in a way that makes…
Yes, you can create private ticket groups in Zendesk and grant agents access to them. This feature allows you to control who can view and manage certain tickets, ensuring that sensitive information is only accessible to authorized team members….