image for site

Creating and Editing Articles in Zendesk Guide

Learn how to create and edit articles in Zendesk's knowledge base to keep your help center content fresh and relevant.

How can I create and edit articles in the Zendesk knowledge base?

Guide admins have the ability to create new articles and edit existing ones in the Zendesk knowledge base. This feature allows you to keep your help center content up-to-date and relevant for your users. To create or edit an article, navigate to the knowledge base section in your Zendesk Guide, where you can manage all your articles efficiently. For more detailed instructions, you can refer to theoriginal Zendesk help documentation.


More related questions

What is the new article editor with generative AI in Zendesk?

Zendesk has introduced a new article editor that includes generative AI for article summaries, currently available in an early access program. This feature is designed to help streamline the process of creating and summarizing content, making it…

How do I use content blocks in Zendesk articles?

Content blocks in Zendesk allow you to create reusable content that can be inserted into multiple articles. This feature is particularly useful for maintaining consistency across your help center. After creating or inserting a content block, you…

How can I attach media to articles in Zendesk?

Attaching media, such as images and documents, to your Zendesk knowledge base articles is a straightforward process. You can select files from the media library to enhance your articles with visual or supplementary content. This feature helps make…

What are content tags and how do I use them in Zendesk?

Content tags in Zendesk are descriptive terms that you can assign to articles and posts to group them by common attributes. This feature helps organize your content and makes it easier for users to find related articles. You can create and manage…

How do I schedule articles for publishing in Zendesk?

Zendesk allows you to schedule articles for publishing and unpublishing, providing flexibility in managing your content. This feature is accessible through the article editor's save button menu, where you can set specific dates and times for your…

What is the purpose of Content Cues in Zendesk?

Content Cues in Zendesk use machine learning technology to analyze article usage data and suggest improvements or new topics for your help center. This tool helps you keep your content relevant and up-to-date by identifying articles that may need…

How can I manage drafts in the Zendesk knowledge base?

In Zendesk, you can create draft articles for new content, allowing you to work on articles without publishing them immediately. This feature is available on non-Enterprise plans and helps you prepare and review content before making it live in…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites