Creating a VIP Agent Group in Zendesk
What is the process for creating a VIP agent group in Zendesk?
Creating a VIP agent group in Zendesk involves grouping agents who are best suited to handle calls from important customers. This is done by identifying senior agents with the necessary skills and experience to provide prompt and efficient support.
To create a VIP group, navigate to the Admin Center, click on 'People' in the sidebar, and select 'Team > Groups'. Click 'Add group', enter a name for the group (e.g., VIP Triage), and select the agents you want to include. If you're on the Enterprise plan, you can also make this group private. Once done, click 'Save'. This setup helps ensure that VIP customers are always handled by the most capable agents.
More related questions
How does omnichannel routing prioritize VIP customer calls in Zendesk?
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How can I identify and tag VIP customers in Zendesk?
Identifying and tagging VIP customers in Zendesk can be done in two ways: by tagging individual end users or by using organizations. For individual users, simply add a VIP tag to their profile. This ensures that any tickets they create will…
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Creating a routing trigger for VIP calls in Zendesk involves setting up conditions and actions that prioritize and route these calls to the appropriate agent group. Start by navigating to the Admin Center, clicking on 'Objects and rules' in the…
Can I set up fallback groups for call routing in Zendesk?
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How does Zendesk handle agent status changes automatically?
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