Creating a Routing Trigger for VIP Calls in Zendesk

Learn how to set up a routing trigger in Zendesk to prioritize and route VIP calls efficiently to the right agent group.

How do I create a routing trigger for VIP calls in Zendesk?

Creating a routing trigger for VIP calls in Zendesk involves setting up conditions and actions that prioritize and route these calls to the appropriate agent group. Start by navigating to the Admin Center, clicking on 'Objects and rules' in the sidebar, and selecting 'Business rules > Triggers'.

Click 'Add trigger', enter a name (e.g., VIP calls routing), and select a category. Under 'Meet ALL of the following conditions', add 'Channel > is > Phone call (incoming)' and 'Tags > Contains at least one of the following > VIP'. Then, add actions such as 'Groups > VIP Triage' and 'Priority > Urgent'. Click 'Create' to finalize the trigger. This setup ensures that VIP calls are routed with high priority to the designated group of agents.

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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

"My AskAI’s Zendesk integration is saving our support agents over 35 hours  per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

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Freecash

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Creating a Routing Trigger for VIP Calls in Zendesk

How do I create a routing trigger for VIP calls in Zendesk?

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Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.