Creating a Report in Zendesk Explore: Step-by-Step Guide
How do I start creating a report in Zendesk Explore?
To start creating a report in Zendesk Explore, you need to select the appropriate dataset and metrics. First, click the Reports icon in Explore, then click the New report button. On the Select a dataset page, choose the Support - Tickets dataset and click Start report. This will open the report builder where you can add metrics and attributes to your report.
For example, to report on the median first reply time, you would add the First reply time (min) metric from the Duration between events - Calendar hours (min) category. To include the ticket channel, add the Ticket channel attribute in the Rows panel. This setup will help you visualize the data you need for your analysis. For more details, check the originalZendesk help article.
More related questions
What is a standard calculated attribute in Zendesk Explore?
A standard calculated attribute in Zendesk Explore is a custom attribute you create to categorize data based on specific conditions. For instance, you might want to classify tickets by their first reply time into 'Fast response' or 'Slow response'….
How can I edit a standard calculated attribute's formula in Zendesk Explore?
Editing a standard calculated attribute's formula in Zendesk Explore allows you to refine your data categorization. To do this, locate the attribute in the Rows panel and click the pencil icon to open the Standard calculated attribute panel. You…
How do I add a calculated attribute to a report in Zendesk Explore?
To add a calculated attribute to a report in Zendesk Explore, first ensure you've created the attribute using the formula editor. Then, in your report, go to the Rows panel and click Add. From the list of attributes, select Calculated attributes…
Can I use custom metrics or attributes in Zendesk Views?
Custom metrics and attributes created in Zendesk Explore cannot be used in Zendesk Views. Explore is designed for in-depth reporting and analysis, while Views are for organizing and managing ticket lists. If you need to use specific conditions in…
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