Editing a standard calculated attribute's formula in Zendesk Explore allows you to refine your data categorization. To do this, locate the attribute in the Rows panel and click the pencil icon to open the Standard calculated attribute panel.
You can then modify the formula to include additional conditions or change existing ones. For example, you might want to add a 'Very slow response' category for tickets with a first reply time over 30 minutes. Use nested IF THEN ELSE functions to handle multiple conditions efficiently. Once edited, save the changes to update your report automatically.
To start creating a report in Zendesk Explore, you need to select the appropriate dataset and metrics. First, click the Reports icon in Explore, then click the New report button. On the Select a dataset page, choose the Support - Tickets dataset…
A standard calculated attribute in Zendesk Explore is a custom attribute you create to categorize data based on specific conditions. For instance, you might want to classify tickets by their first reply time into 'Fast response' or 'Slow response'….
To add a calculated attribute to a report in Zendesk Explore, first ensure you've created the attribute using the formula editor. Then, in your report, go to the Rows panel and click Add. From the list of attributes, select Calculated attributes…
Custom metrics and attributes created in Zendesk Explore cannot be used in Zendesk Views. Explore is designed for in-depth reporting and analysis, while Views are for organizing and managing ticket lists. If you need to use specific conditions in…