To create a trigger for tickets from the Zendesk Web Widget, select 'Web Widget' under the 'Ticket > Channel' condition. This targets tickets created from conversations in the Web Widget (Classic).
By setting this condition, you can automate actions for tickets generated through the Web Widget, ensuring that customer interactions via this channel are efficiently managed.
To set up a trigger for tickets from email channels, you need to select 'Email' as the channel condition. This option targets tickets received from your support email addresses. When configuring your trigger, navigate to the 'Ticket > Channel'…
For tickets originating from social media channels, use the 'Social messaging' condition. This includes interactions from platforms like X (formerly Twitter), Facebook, Instagram, WeChat, LINE, and WhatsApp. To set this up, go to the 'Ticket >…
For tickets generated from live chat sessions, use the 'Chat' condition. This includes tickets created after a chat session and chat transcripts appended to tickets. To configure this, select 'Chat' under the 'Ticket > Channel' condition. This…
To set up a trigger for API-generated tickets, choose 'Web service (API)' or 'Sunshine Conversations API' under the 'Ticket > Channel' condition. This targets tickets created or updated through API integrations. By selecting this condition, you can…
For tickets created from mobile apps, select 'Mobile' under the 'Ticket > Channel' condition. This targets tickets generated from the Zendesk mobile app. By setting this condition, you can automate actions for tickets originating from mobile app…
To create a trigger for tickets from text messages, select 'Text' under the 'Ticket > Channel' condition. This targets tickets that come from SMS or text messages. By configuring this condition, you can automate actions for tickets generated from…
For tickets originating from voice calls, use the 'Voice' condition. This includes tickets from Zendesk Talk conversations and voicemails. To set this up, select 'Voice' under the 'Ticket > Channel' condition. This allows you to automate actions…