Trigger Conditions for Live Chat Tickets
Which trigger condition should I use for tickets from live chat sessions?
For tickets generated from live chat sessions, use the 'Chat' condition. This includes tickets created after a chat session and chat transcripts appended to tickets.
To configure this, select 'Chat' under the 'Ticket > Channel' condition. This setup allows you to automate processes for tickets originating from live chat interactions, streamlining your support workflow.
More related questions
How do I set up a trigger for tickets from email channels in Zendesk?
To set up a trigger for tickets from email channels, you need to select 'Email' as the channel condition. This option targets tickets received from your support email addresses. When configuring your trigger, navigate to the 'Ticket > Channel'…
What trigger condition should I use for tickets from social media channels?
For tickets originating from social media channels, use the 'Social messaging' condition. This includes interactions from platforms like X (formerly Twitter), Facebook, Instagram, WeChat, LINE, and WhatsApp. To set this up, go to the 'Ticket >…
How can I create a trigger for tickets from the Zendesk Web Widget?
To create a trigger for tickets from the Zendesk Web Widget, select 'Web Widget' under the 'Ticket > Channel' condition. This targets tickets created from conversations in the Web Widget (Classic). By setting this condition, you can automate…
How do I set up a trigger for tickets from API-generated sources?
To set up a trigger for API-generated tickets, choose 'Web service (API)' or 'Sunshine Conversations API' under the 'Ticket > Channel' condition. This targets tickets created or updated through API integrations. By selecting this condition, you can…
What trigger condition should I use for tickets from mobile apps?
For tickets created from mobile apps, select 'Mobile' under the 'Ticket > Channel' condition. This targets tickets generated from the Zendesk mobile app. By setting this condition, you can automate actions for tickets originating from mobile app…
How can I create a trigger for tickets from text messages?
To create a trigger for tickets from text messages, select 'Text' under the 'Ticket > Channel' condition. This targets tickets that come from SMS or text messages. By configuring this condition, you can automate actions for tickets generated from…
Which trigger condition should I use for tickets from voice calls?
For tickets originating from voice calls, use the 'Voice' condition. This includes tickets from Zendesk Talk conversations and voicemails. To set this up, select 'Voice' under the 'Ticket > Channel' condition. This allows you to automate actions…
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