Create Report for Users with No Tickets in Zendesk Explore
How can I create a report to display users with no ticket requests in Zendesk Explore?
To create a report showing users with no ticket requests in Zendesk Explore, follow a few simple steps. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports icon and select 'New report'. Choose the 'Support - Tickets' dataset and start your report.
Add the 'Tickets' metric and create a standard calculated metric for users, ensuring 'Compute separately' is enabled. Add this calculated metric to your report and set its aggregator to COUNT. Finally, add the 'Requester name' attribute to display users and sort the table by the Tickets column to identify users with no tickets. For more details, visit theoriginal link.
More related questions
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access and utilize the reporting features within Explore effectively. If you're unsure about your current permissions, you can check…
Can I exclude deleted users from my Zendesk Explore report?
Yes, you can exclude deleted users from your Zendesk Explore report. When you create a report, you might notice some deleted users appearing with a value of 0 in the Users column. To remove these, configure a metric filter on the 'Users (computed…
How can I display organizations with no ticket requests in Zendesk Explore?
To display organizations with no ticket requests in Zendesk Explore, you can follow a similar process to displaying users with no tickets. Instead of using requester status/id, reference the Requester organization attributes. Create a calculated…
Is it possible to generate a report for users with no ticket requests in Zendesk Explore?
Currently, it's not possible to generate a report for users who haven't submitted any ticket requests in Zendesk Explore. The platform relies on ticket data, and without ticket information, such reports cannot be created. If this feature is…
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