Generate Report for Users with No Tickets in Zendesk Explore
Is it possible to generate a report for users with no ticket requests in Zendesk Explore?
Currently, it's not possible to generate a report for users who haven't submitted any ticket requests in Zendesk Explore. The platform relies on ticket data, and without ticket information, such reports cannot be created.
If this feature is important for your business, consider expressing your need by creating a post in the Zendesk community. This way, product managers can review and potentially include it in future updates based on user demand.
More related questions
How can I create a report to display users with no ticket requests in Zendesk Explore?
To create a report showing users with no ticket requests in Zendesk Explore, follow a few simple steps. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports icon and…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access and utilize the reporting features within Explore effectively. If you're unsure about your current permissions, you can check…
Can I exclude deleted users from my Zendesk Explore report?
Yes, you can exclude deleted users from your Zendesk Explore report. When you create a report, you might notice some deleted users appearing with a value of 0 in the Users column. To remove these, configure a metric filter on the 'Users (computed…
How can I display organizations with no ticket requests in Zendesk Explore?
To display organizations with no ticket requests in Zendesk Explore, you can follow a similar process to displaying users with no tickets. Instead of using requester status/id, reference the Requester organization attributes. Create a calculated…
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