Create Explore Report for Open Tickets in Zendesk
How do I create an Explore report for users with open tickets?
Creating an Explore report for users with open tickets involves using the Support - Tickets dataset.
Start by selecting the metric 'Tickets' and the attribute 'Requester name'. You can add more attributes like 'Ticket ID' if needed. Use 'Ticket status' as a filter to include only the statuses you want, such as Open and Pending. This setup will help you generate a report that you can then export.
For more detailed steps, refer to the originalZendesk help article.
More related questions
Can I export a list of users with open tickets in Zendesk?
You can't directly export a list of users with open tickets from Zendesk Support. However, you can achieve this by creating an Explore report. To do this, use the Support - Tickets dataset in Explore. Include the metric 'Tickets' and the attribute…
What attributes can I use in an Explore report for open tickets?
In an Explore report for open tickets, you can use various attributes to customize your data. Start with the 'Requester name' attribute to identify users. You can also include 'Ticket ID' and any other relevant attributes. Use 'Ticket status' as a…
Can I use third-party tools to export users with open tickets?
Yes, third-party tools like Help Desk Migration can be used to export users with open tickets. These tools offer customization options to import only open tickets and the contacts who raised them. You can export this data into a CSV file or…
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