Attributes for Zendesk Explore Report on Open Tickets
What attributes can I use in an Explore report for open tickets?
In an Explore report for open tickets, you can use various attributes to customize your data.
Start with the 'Requester name' attribute to identify users. You can also include 'Ticket ID' and any other relevant attributes. Use 'Ticket status' as a filter to focus on open or pending tickets. If you have custom ticket statuses, you can filter by 'Ticket custom status name', 'Ticket custom status category', or 'Ticket custom status state'.
For more information, see the originalZendesk help article.
More related questions
Can I export a list of users with open tickets in Zendesk?
You can't directly export a list of users with open tickets from Zendesk Support. However, you can achieve this by creating an Explore report. To do this, use the Support - Tickets dataset in Explore. Include the metric 'Tickets' and the attribute…
How do I create an Explore report for users with open tickets?
Creating an Explore report for users with open tickets involves using the Support - Tickets dataset. Start by selecting the metric 'Tickets' and the attribute 'Requester name'. You can add more attributes like 'Ticket ID' if needed. Use 'Ticket…
Can I use third-party tools to export users with open tickets?
Yes, third-party tools like Help Desk Migration can be used to export users with open tickets. These tools offer customization options to import only open tickets and the contacts who raised them. You can export this data into a CSV file or…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
