Create a Zendesk Report for Incidents by Problem Tickets
How can I create a report to measure incidents by problem tickets in Zendesk?
Creating a report to measure incidents by problem tickets in Zendesk is straightforward. You can do it in just 10 minutes with the right permissions and data.
To start, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. In Explore, click the reports icon, then select 'New report' from the Reports library. Choose 'Support > Support - Tickets' on the Select a dataset page and start the report. Add 'Tickets > Incidents' in the Metrics panel and 'Ticket > Ticket problem ID' in the Rows panel. Finally, exclude incidents not connected to problem tickets by selecting 'Null' in the Excluded tab of the Ticket problem ID attribute. For more details, check theoriginal link.
More related questions
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have either Editor or Admin permissions. These permissions allow you to access the necessary features and data within Zendesk Explore to build and customize reports. If you're unsure about your…
Why is my Zendesk report showing inaccurate incident numbers?
If your Zendesk report is showing inaccurate incident numbers, it might be due to a discrepancy in the data or setup. Several users have reported similar issues where the number of incidents displayed is incorrect. This could be due to how the data…
How can I exclude incidents not connected to problem tickets in my report?
To exclude incidents not connected to problem tickets in your Zendesk report, you need to apply a filter in the report builder. In the Rows panel, click on the 'Ticket problem ID' attribute and navigate to the 'Excluded' tab. Here, select 'Null' to…
What dataset should I select for measuring incidents by problem tickets?
When creating a report to measure incidents by problem tickets, you should select the 'Support > Support - Tickets' dataset. This dataset contains the necessary ticket data that allows you to track and report on incidents and their associated…
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