Exclude Unconnected Incidents in Zendesk Reports
How can I exclude incidents not connected to problem tickets in my report?
To exclude incidents not connected to problem tickets in your Zendesk report, you need to apply a filter in the report builder.
In the Rows panel, click on the 'Ticket problem ID' attribute and navigate to the 'Excluded' tab. Here, select 'Null' to exclude any incidents that do not have a problem ticket ID associated with them. This ensures that your report only includes incidents that are directly linked to problem tickets.
More related questions
How can I create a report to measure incidents by problem tickets in Zendesk?
Creating a report to measure incidents by problem tickets in Zendesk is straightforward. You can do it in just 10 minutes with the right permissions and data. To start, ensure you have Zendesk Explore Professional or Enterprise and the necessary…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have either Editor or Admin permissions. These permissions allow you to access the necessary features and data within Zendesk Explore to build and customize reports. If you're unsure about your…
Why is my Zendesk report showing inaccurate incident numbers?
If your Zendesk report is showing inaccurate incident numbers, it might be due to a discrepancy in the data or setup. Several users have reported similar issues where the number of incidents displayed is incorrect. This could be due to how the data…
What dataset should I select for measuring incidents by problem tickets?
When creating a report to measure incidents by problem tickets, you should select the 'Support > Support - Tickets' dataset. This dataset contains the necessary ticket data that allows you to track and report on incidents and their associated…
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