Creating a flow in Salesforce to update a checkbox field involves using the Salesforce Flow Builder. Start by going to Setup > Platform Tools > Process Automation > Flows and select 'New'. Choose a 'Record-triggered flow' and select the object whose field changes will trigger the flow.
Add conditions for each relevant field, ensuring the flow responds to changes in the fields on which the formula field is based. Create actions within the flow to check and uncheck the checkbox field created earlier. Save and activate the flow to ensure it updates the checkbox field as needed. For a detailed guide, visit theoriginal link.
Formula field updates in Salesforce don't trigger a sync to Zendesk due to a limitation in the Salesforce Streaming Events API. This API doesn't create a streaming event when a formula field changes, which means Zendesk isn't notified of the…
To initiate a sync from Salesforce to Zendesk when a formula field updates, you need to create a hidden checkbox field in Salesforce. This field acts as a sync trigger whenever a key field changes. First, create a new checkbox field in Salesforce…
Creating a hidden sync trigger field in Salesforce involves a few steps. First, go to the Object Manager and select the object type you want to sync. Then, navigate to Fields & Relationships and add a new checkbox field. Name it something like…
To map a new Salesforce checkbox field to Zendesk, start by creating a corresponding checkbox field in Zendesk. Name it to indicate its purpose, such as 'Salesforce internal use only'. Next, add this new field to the Salesforce mapping in Zendesk….