Enabling Success Insights in Zendesk Sell does not incur extra monthly charges, but it is only available with the Sell Enterprise plan.
If you have the option to enable Success Insights, it means you are on the Enterprise plan and have access to this feature. This plan provides advanced reporting capabilities to help you manage your sales process more effectively.
Stage Duration reports in Zendesk Sell provide insights into how quickly and efficiently your deals are managed. These reports include the Stage Duration Analysis and Stage Duration by Owner reports. The Stage Duration Analysis report shows a graph…
To view Stage Duration reports in Zendesk Sell, navigate to the Reports page and select Success Insights. From there, you can choose either the Stage Duration Analysis or Stage Duration by Owner report. These reports help you analyze the time each…
The Stage Duration Analysis report provides insights into how long each of your deals, whether Won, Lost, or Unqualified, spends in each stage of the sales pipeline. By analyzing the average duration in days, you can gain insights into the reasons…
The Stage Duration by Owner report provides insights into the average stage duration for each deal owner, compared to the team's average. This report allows you to see how individual deal owners are performing in terms of managing deals through the…