Consequences of Not Using E.164 Format in Zendesk Talk
What happens if I don't use the E.164 format in Zendesk Talk?
If you don't use the E.164 format in Zendesk Talk, you may encounter issues with saving phone numbers to user profiles, especially if the Validate user phone numbers setting is enabled. Without this format, numbers might not be recognized correctly, leading to potential mismatches in user profiles.
When the Validate setting is off, numbers can be saved without formatting, but this might cause problems with call association. It's best to use the E.164 format to ensure seamless operation and accurate user profile matching.
More related questions
What is the E.164 phone number format used by Zendesk Talk?
Zendesk Talk uses the E.164 format for phone numbers, which is an international standard. This format allows for a maximum of fifteen digits and is structured as [+][country code][subscriber number including area code]. For example, a US number…
How do I add an extension to a phone number in Zendesk Talk?
To add an extension to a phone number in Zendesk Talk, simply append an 'x' followed by the extension number to the end of the phone number. For example, if the main number is +14155551212 and the extension is 123, you would enter it as…
Can I disable phone number validation in Zendesk Talk?
Yes, you can disable phone number validation in Zendesk Talk by turning off the Validate user phone numbers setting. When this setting is off, phone numbers can be added without adhering to the E.164 format, and special characters or spaces won't…
Why is it important to merge user profiles with different phone formats in Zendesk?
Merging user profiles with different phone formats in Zendesk is important to ensure that all interactions with a customer are correctly associated with a single profile. Zendesk relies on the E.164 format to match incoming calls with user…
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