Configuring Webhook Topics in Intercom for Zendesk QA
What topics should I configure in Intercom's Webhooks for Zendesk QA?
When setting up Webhooks in Intercom for Zendesk QA, you should configure the following topics: conversationpart.tag.created, conversationpart.redacted, conversation.admin.snoozed, conversation.admin.unsnoozed, conversation.admin.opened, conversation.admin.closed, and conversation.admin.assigned. These topics will ensure that Zendesk QA is notified of relevant conversation events.
More related questions
How do I find my Zendesk QA connection ID?
To find your Zendesk QA connection ID, navigate to Settings > Connections in your Zendesk QA account. Once there, locate your specific connection and open its Settings modal by clicking the cogwheel icon (⚙️). You will need Admin permissions to…
How can I create a new app in Intercom for Zendesk QA integration?
To create a new app in Intercom for Zendesk QA integration, go to Intercom's Developer Hub via the Settings > Developers menu. Click on 'New app', provide a descriptive name, and ensure it's marked as an Internal integration. Then, click 'Create…
How do I set up the request endpoint URL for Intercom Webhooks?
To set up the request endpoint URL for Intercom Webhooks, use the format:https://events.pub.klausapp.com/capture/integration/intercom/token/<connection-ID>. Replace<connection-ID>with your actual Zendesk QA connection ID. This URL will allow…
What happens after setting up Webhooks in Intercom for Zendesk QA?
Once you've set up Webhooks in Intercom for Zendesk QA, the system will be notified of your conversation events. Zendesk QA will automatically display these events in the conversation body, allowing for enhanced tracking and management of…
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