Collecting Feedback on Zendesk Knowledge Base Content
How can I collect feedback on my Zendesk knowledge base content?
Collecting feedback on your Zendesk knowledge base content is essential for continuous improvement. Enable commenting on articles to allow customers to provide direct feedback, ask questions, and share best practices. You can create support tickets from comments that prompt content changes. Additionally, gather feedback from your support team and internal sources through support tickets and the Knowledge Capture app. This feedback loop helps ensure your content remains accurate and relevant.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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