Changing Your Own Role as an Admin in Zendesk
Can I change my own role as an admin in Zendesk?
As an admin, you cannot change your own role in Zendesk; another admin or the account owner must do it for you.
The account owner has the ability to set roles and access for any user, including themselves. If you're an admin but not the owner, you will need another admin to change your role. A workaround is to temporarily promote an agent to admin, have them change your role, and then revert them back to their original status.
More related questions
How do I set roles for team members in Zendesk Admin Center?
To set roles for team members in Zendesk Admin Center, you need to access the team member's profile and select the desired role from a drop-down menu. Here's how you can do it: In Admin Center, click on 'People' in the sidebar, then select 'Team' >…
How can I activate or deactivate product access for a team member?
Activating or deactivating product access for a team member in Zendesk Admin Center is straightforward and helps manage your licenses effectively. To do this, go to Admin Center, click on 'People' in the sidebar, then select 'Team' > 'Team…
What are the limitations of managing roles and access in Zendesk Admin Center?
While Zendesk Admin Center allows you to manage team member roles and product access, there are some limitations to be aware of. Product-specific settings are still managed separately within each product. For instance, you cannot add end users,…
How do I open a team member's profile in Zendesk Admin Center?
Opening a team member's profile in Zendesk Admin Center can be done in a few different ways, depending on the product you're using. In Admin Center, click 'People' in the sidebar, then select 'Team' > 'Team members'. Locate the team member or use…
What are Viewer roles in Zendesk Guide and Explore?
Viewer roles in Zendesk Guide and Explore allow team members to access content without full agent permissions. For instance, the Explore Viewer role lets staff members view dashboards shared with them but not create queries or dashboards….
How do product dependencies affect role assignments in Zendesk?
Product dependencies can limit your options for assigning roles in Zendesk, depending on your plan and product type. For example, in Zendesk Suite Enterprise or Enterprise Plus plans, roles for Guide and Explore are dependent on Support custom…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
