Changing Primary Email in Zendesk Support
How do I change my primary email address in Zendesk Support?
To change your primary email address in Zendesk Support, you first need to add and verify the new email address you want to use. Once verified, click the arrow next to the new email address and select 'Make primary contact' from the drop-down list.
This process ensures that your primary email address, which receives all email and security-related notifications, is updated correctly. Remember, you can add multiple email addresses to your profile, but only one can be set as the primary.
More related questions
How can I view my profile in Zendesk Support?
To view your profile in Zendesk Support, simply click your profile icon in the upper-right corner of the page header and select 'View profile'. This will allow you to see essential information such as your name, profile picture, email, group, and…
What information can I edit in my Zendesk Support profile?
In your Zendesk Support profile, you can edit certain fields such as your name, profile picture, and contact information. However, some fields like your role and group can only be changed by an administrator. You can also add or update your alias,…
Can I change my role in Zendesk Support?
No, you cannot change your own role in Zendesk Support. Only administrators have the ability to change a user's role. There are three user types: End user, Agent, and Administrator. If you need a role change, you will need to contact an…
How do I update my profile picture in Zendesk Support?
To update your profile picture in Zendesk Support, access your profile by clicking your profile icon in the upper-right corner and selecting 'View profile'. From there, you can edit your profile picture along with other personal information….
What are the security settings available in my Zendesk Support profile?
In your Zendesk Support profile, you can manage several security settings. These include changing or resetting your password, viewing all devices and third-party applications that have accessed your account, and activating two-factor…
How can I add tags to new tickets in Zendesk Support?
To add tags to new tickets in Zendesk Support, you can specify any tags you want automatically added to new tickets you create in your profile settings. Simply separate tags with a space. This feature is optional and may not be enabled for all…
What is the purpose of the 'Alias' field in Zendesk Support?
The 'Alias' field in Zendesk Support allows you to use an alternative name for all communications with end users instead of your real name. This is useful if you prefer to keep your real name private. This option is available for Suite Growth and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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