Understanding the Alias Field in Zendesk Support
What is the purpose of the 'Alias' field in Zendesk Support?
The 'Alias' field in Zendesk Support allows you to use an alternative name for all communications with end users instead of your real name. This is useful if you prefer to keep your real name private.
This option is available for Suite Growth and above and Support Professional and above accounts only. If you leave this field blank, your real name will be used in communications.
More related questions
How can I view my profile in Zendesk Support?
To view your profile in Zendesk Support, simply click your profile icon in the upper-right corner of the page header and select 'View profile'. This will allow you to see essential information such as your name, profile picture, email, group, and…
What information can I edit in my Zendesk Support profile?
In your Zendesk Support profile, you can edit certain fields such as your name, profile picture, and contact information. However, some fields like your role and group can only be changed by an administrator. You can also add or update your alias,…
How do I change my primary email address in Zendesk Support?
To change your primary email address in Zendesk Support, you first need to add and verify the new email address you want to use. Once verified, click the arrow next to the new email address and select 'Make primary contact' from the drop-down list….
Can I change my role in Zendesk Support?
No, you cannot change your own role in Zendesk Support. Only administrators have the ability to change a user's role. There are three user types: End user, Agent, and Administrator. If you need a role change, you will need to contact an…
How do I update my profile picture in Zendesk Support?
To update your profile picture in Zendesk Support, access your profile by clicking your profile icon in the upper-right corner and selecting 'View profile'. From there, you can edit your profile picture along with other personal information….
What are the security settings available in my Zendesk Support profile?
In your Zendesk Support profile, you can manage several security settings. These include changing or resetting your password, viewing all devices and third-party applications that have accessed your account, and activating two-factor…
How can I add tags to new tickets in Zendesk Support?
To add tags to new tickets in Zendesk Support, you can specify any tags you want automatically added to new tickets you create in your profile settings. Simply separate tags with a space. This feature is optional and may not be enabled for all…
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