To change the metrics and attributes used in a Zendesk dashboard, you need to use the change metric and change attribute interactive widgets. These widgets allow you to customize the data shown by switching the initial elements used in reports.
Open the dashboard from your Dashboards library and use the Change metrics widget to select a new metric from the drop-down list. Similarly, use the Change attribute widget to select a new attribute. This will update your chart with the new metric or attribute, providing different insights from the same report.
You can filter data on a Zendesk dashboard using interactive widgets. Filters allow you to narrow down the data shown to more specific values, making it easier to focus on particular groups or channels. On prebuilt dashboards, filters are typically…
Yes, you can change the date range on a Zendesk dashboard using time interactive widgets. This feature allows you to focus on specific time periods or break down reports with a large number of results. To adjust the date range, open a dashboard…
Switching between different filtered versions of a Zendesk dashboard is possible using the bookmark interactive widget. This feature allows you to navigate between saved filtered states of a dashboard. To switch between versions, open your…
Yes, you can change the chart type on a Zendesk dashboard if the visualization selector feature is enabled. This allows you to switch between different visualizations, such as column, line, and sparkline charts. To change the chart type, look for…