Change Wording in Zendesk Email Notifications
Can I change the wording of automated email notifications in Zendesk?
Yes, you can change the wording of automated email notifications in Zendesk. This can be done by editing the messages generated by triggers, automations, and macros. You can either edit the existing versions or clone them and then make your changes.
For more advanced control, you can use Liquid markup to customize how ticket and user data is displayed. This allows you to create dynamic email notifications that can vary based on specific conditions, such as business hours. For more details, visit theZendesk support page.
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